Terms & Conditions

These terms apply when you book a room at Hotel Chhuti through this website, over the phone or in person. Booking a room means you accept them.

Booking and confirmation

A booking is confirmed only when payment has gone through and you have received a confirmation email carrying a booking reference. Until then the rooms are held for a short while and may be released. Please check the dates, the number of guests and the room type on that email at once and tell us straight away if anything is wrong.

Rates and taxes

Rates are per room per night and are shown in Indian Rupees. Applicable government taxes are charged as per the rules in force on the date of stay. Anything you order at the hotel that is not part of the rate — extra meals, laundry, a car — is billed separately at check-out.

Check-in and check-out

Check-in is from 12:00 and check-out is by 11:00. An early check-in or a late check-out depends on the room being free that day; please ask at the desk rather than assuming. Staying past 11:00 without agreement may be charged as an extra night.

Identification

A valid government photo ID is required at check-in for every adult guest — Aadhaar, a passport, a driving licence or a voter card. We keep a record as the law requires. Guests who cannot produce an ID cannot be checked in, and in that case the booking is treated as a no-show.

Occupancy, extra beds and children

Each room has a stated maximum occupancy which we cannot exceed. Extra beds, where the room allows one, are arranged on request and are payable at the hotel — they are not included in the amount you pay online. Children are welcome. Please tell us their ages when you book so we can put you in a room that actually fits.

Pets

Pets are not allowed at either hotel.

Damage and conduct

Guests are responsible for damage to the room or its contents beyond normal use, and we may recover the cost of repair or replacement. We ask that you keep the noise down after 22:00 out of consideration for other guests, and that smoking is kept out of the rooms.

Our right to refuse

We may refuse or end a stay where a guest behaves in a way that endangers or disturbs others, where the booking was made on false information, or where the ID requirement is not met. Where we do so for cause, the stay is not refundable.

Force majeure

Neither hotel can be held responsible for a stay that cannot go ahead because of something outside our control — a cyclone, flooding, a landslide on the hill road, a strike, an official order or a failure of power or water supply. In such cases we will offer alternative dates where we can, and any refund follows our refund and cancellation policy.

Liability

Please use the facilities sensibly and look after your own belongings. The sea at Bakkhali and the hill paths at Lava carry their own risks and are not supervised by us.

Governing law

These terms are governed by the laws of India, and any dispute is subject to the jurisdiction of the courts of West Bengal.

Contact

If anything here is unclear, ask us before you book. Call +91 94340 64111, +91 95472 92369, +91 94740 25611 , or write to us through the contact page.